Warranty Registration
Register your product warranty, learn what our Limited Lifetime Warranty covers, and how to submit a claim.
Quick Summary
- Coverage: Manufacturing defects under normal home use (e.g., seam failures, premature fabric faults).
- Not covered: Wear & tear, improper care/washing, heat/abrasion damage, stains, odors, pet damage, commercial use.
- Who’s covered: Original purchaser with valid proof of purchase.
- Remedy: Repair, replacement, or equivalent store credit—at our discretion.
- Register: Complete the form within 30 days of delivery for faster service.
- Claim: Send order # with photos/videos; we typically reply in 3–5 business days.
Limited Lifetime Warranty (Policy)
Scope & Duration. Cool Bamboo Store provides a Limited Lifetime Warranty to the original consumer purchaser against manufacturing defects in materials and workmanship for our bamboo bedding and pillows used in normal residential conditions. “Lifetime” refers to the reasonable service life of the product under normal use.
What’s Covered (examples)
- Fabric or seam defects originating from production.
- Premature fabric faults not caused by misuse or inadequate care.
- Zippers/snaps failing due to production defects.
What’s Not Covered
- Normal wear and tear, pilling from friction, color changes from detergents or sunlight.
- Damage caused by improper washing/drying, ironing, high heat, or harsh chemicals.
- Stains, odors, mold/mildew from moisture or inadequate care.
- Cuts, tears, pet damage, burns, or abuse.
- Commercial/institutional use (hotels, healthcare, etc.) unless covered by a separate agreement.
- Products without valid proof of purchase or purchased from unauthorized sellers/marketplaces.
Who Is Covered
The warranty applies only to the original purchaser and is non-transferable.
Remedies
At our discretion, we may (1) repair, (2) replace the item with the same or comparable model, or (3) issue store credit up to the original purchase price (excluding shipping/taxes). We do not provide consequential or incidental damages.
How to Keep Coverage Valid
- Follow care instructions on product labels and our care guides.
- Do not modify products or use them in ways not intended.
Shipping Costs
For validated claims within [X] days of delivery, we cover reasonable shipping back to us (where required). After that window, the customer may be responsible for inbound shipping; we cover outbound shipping of any replacement.
Geographic Scope
United States (contiguous). For other regions, contact us before purchase for coverage details.
Governing Law & Limitations
This warranty gives you specific legal rights; you may have other rights that vary by state. To the extent permitted by law, liability is limited to the remedies above. This is not legal advice.
Warranty Registration
Registration is recommended for faster service. Use the same email as checkout and keep your proof of purchase.
Warranty Claim
If a defect appears, submit a claim with your order number and a short description. We’ll review and reply within 3–5 business days with the remedy. If photos/videos are required, our team will request them by email.
Warranty FAQs
What does “lifetime” mean?
The reasonable service life of the product under normal home use—not your lifetime.
Do I need to register to be covered?
Registration is recommended for faster service, but coverage requires valid proof of purchase from an authorized seller.
Does the warranty cover wear and tear or washing damage?
No only manufacturing defects under normal use and proper care.
Are hotel or Airbnb purchases covered?
Commercial use requires a separate agreement; please contact us before buying for coverage details.
How long does a claim review take?
We typically answer within 3–5 business days with next steps.
Contact
Questions? Email info@coolbamboostore.com or call +1 757-338-8957.
Returns & exchanges are time-limited and distinct from warranty coverage. See our Returns & Exchanges Policy.