Shipping policy

Order Processing

At Cool Bamboo Store, we strive for fast and efficient service. We aim to ship your order within 1-2 business days, with 99% of our orders shipped by the NEXT DAY. Please note that our handmade collections may require 1-2 business days to prepare before shipping.

Delivery Options

Cool Bamboo Store offers shipping services throughout the United States with various cargo shipping options. The maximum delivery time for deliveries across the United States is 4-5 days.

Free Delivery & Returns

Enjoy FREE delivery and FREE returns on all orders! Order today and your items will be shipped by the next day.

Tracking Your Order

Once you have placed an order, you will receive an email confirming your order and listing your items. After your order has been dispatched from our warehouse, you will receive a second email titled 'Shipping Notification'. This email will list all your items and include a 'Track your order' link. Please follow this link to access your tracking information. Note that tracking updates will only become available once the package is scanned by the shipping company, which may take up to 24 hours.

Shipping Estimates

Please note that the estimated delivery time frames provided at checkout and above are not guaranteed. These estimates are provided to give our customers an idea of expected delivery dates and should not be considered as absolutely accurate.

Need More Help?

If you would like a shipping quote or have any questions about our shipping policy, please proceed to checkout with the items you wish to purchase, or contact us directly:

We are here to assist you and ensure a smooth shopping experience at Cool Bamboo Store.